General Shipping Information

We deliver products Australia wide using Australia Post, Star Track Express and Toll depending product ordered and location in Australia. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are generally dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia.

Willy Pool & Outdoor Pty Lty is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping to a PO BOX

Willy Pool & Outdoor Pty Lty does not currently ship to PO BOX addresses. Please use a physical location for your shipping address.

Shipping & Your Phone Number

Please include a valid phone number when you checkout as our freight companies request a phone number will all goods. We cannot ship your item unless a phone number is provided.

Shipping Times

Orders are generally dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.